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Hospitality Daily Podcast

Todo

Hospitality Daily Podcast

Josiah Mackenzie

How Vision Guides the Moves You Make - Christine Poon, Detroit EDITION

July 21, 2026 3:00am 13 min

In this episode, Christina Poon, the General Manager at the Detroit EDITION, shares how vision guides the moves you make as a hotel leader and throughout your career.You'll hear how Christina builds a property vision wit...

The Unexpected Joy of a Career in Hospitality - Christina Poon

July 20, 2026 3:00am 11 min

Christina Poon, General Manager of the soon-to-open Detroit EDITION, shares the story of how an unexpected career recommendation led her into hospitality and why she's never looked back. She reflects on the power of huma...

What an Imaginary Hotel Can Teach Us About Awe and Hospitality - Milou Neelen

July 10, 2026 7:00am 25 min

In this episode, Milou Neelen, the Founder of Hôtel Magique, shares why so many beautifully designed hotels leave guests feeling nothing. You'll hear why she chases awe over polish, how imperfection makes a space feel mo...

Scaling Hospitality Without Losing What Makes You Special - Lily Wecker, Aethos

July 03, 2026 3:00am 11 min

Scaling a hospitality brand is about more than adding new properties. The real challenge is preserving the culture, service, and sense of connection that made the brand successful in the first place.In this episode, Lily...

Hospitality Marketing Should Feel Human - Lily Wecker, Aethos

July 02, 2026 3:00am 7 min

Creating a memorable hospitality experience is only part of the challenge. Communicating it in a way that feels just as human is what sets great brands apart.In this episode, Lily Wecker, CEO of Aethos, explains how the ...

The Dinner Game Aethos Uses to Build Connection - Lily Wecker, Aethos

July 01, 2026 8:00am 7 min

In this episode, Lily Wecker, the CEO at Aethos, shares how the brand designs guest experiences around 360-degree wellbeing rather than entertainment alone. She walks through Aethos's mix of outward-facing programming, D...

Stop Guessing About AI. See What Hotel Leaders Are Actually Doing. (Nazpari Aydin, Destination AI) [Sponsor Bonus]

June 30, 2026 5:00pm 17 min

In this special bonus episode, Josiah Mackenzie and Nazpari Aydin, Founder and Managing Director of Destination AI, introduce the State of Hotel AI survey, a study designed to reveal what's really happening with AI acros...

Why We Break the Rules to Deliver a Feeling - Lily Wecker, Aethos

June 30, 2026 3:00am 11 min

In this episode, Lily Wecker, CEO of Aethos,  shares how her teams break hotel brand standards to deliver a feeling rather than a checklist. You'll hear why one property has no TVs in the rooms, why she tells front desk ...

Human-to-Human: Rethinking Luxury Hospitality - Lily Wecker, Aethos

June 29, 2026 3:00am 12 min

In this episode, Lily Wecker, CEO of Aethos, explains why she believes the future of luxury hospitality is shifting away from status and product, and toward genuine human connection. In conversation with our innovation c...

Listening to Yourself: A Hotel CEO on the Setback That Reset Her Leadership - Lily Wecker, Aethos

June 29, 2026 1:00am 6 min

This episode introduces our week-long series with Lily Wecker, CEO of Aethos, in conversation with our innovation correspondent Matthias Huettebraeuker. She reflects on her journey and a pivotal moment that changed how s...

Where AI Actually Pays Off in Hospitality, and What Owners Should Demand - Ben Rafter, Hotel Equities

June 26, 2026 3:00am 11 min

In this episode, Ben Rafter, CEO of Hotel Equities, shares where he believes AI is already delivering measurable results in hospitality and why operational applications are advancing faster than guest-facing experiences....

How AI Addresses the Biggest Cost in a Hotel: Labor (Ben Rafter, Hotel Equities)

June 25, 2026 3:00am 10 min

In this episode, Ben Rafter, CEO of Hotel Equities, shares how his team is using AI, data, and real-time operational insights to improve labor management, often the largest controllable expense in a hotel. He explains ho...

Why Hotel Ownership Is Becoming Unsustainable, and What We're Doing About It - Ben Rafter, Hotel Equities

June 24, 2026 3:00am 11 min

In this episode, Ben Rafter, CEO of Hotel Equities, shares why he believes today's hotel operating model is becoming increasingly unsustainable for owners. He explains the growing pressure from labor, insurance, and othe...

How Hotel Companies Turn AI Into Competitive Advantage - Steven Moore & Joseph Benjamin, Actabl [Sponsor Bonus]

June 18, 2026 11:00am 30 min

The use of AI is one of the biggest strategic questions in hospitality, and many hotel leaders face the same challenge: they believe in the potential, but need a clearer path from experimentation to measurable results.In...

Hospitality's Perspective Problem - Martin Soler

June 18, 2026 3:00am 10 min

Martin Soler shares one of the most common challenges in hospitality: seeing the industry only through your own perspective. Drawing on his experience as a hotel operator, technology leader, and advisor, Martin explains ...

Personalization Is an Art - Martin Soler

June 17, 2026 8:00pm 10 min

Personalization is one of hospitality's most important goals, but is it really a technology problem? In this episode, hospitality advisor and former hotel general manager Martin Soler explains why guest preferences are f...

The PMS Wars: AI Changes the Interface, Not the Foundation - Martin Soler

June 16, 2026 3:00am 8 min

Martin Soler returns to explore "The PMS Wars," his ongoing series examining one of the most important shifts in hotel technology. What started as a race from legacy systems to cloud-based PMS platforms is now evolving i...

The Paradox of Hospitality Innovation - Martin Soler

June 15, 2026 3:00am 12 min

Hospitality is often criticized for lagging behind on technology. Martin Soler sees it differently. In this episode, he explores the paradox of hospitality innovation, arguing that hotels have frequently been ahead of ot...

Where to Start with Hotel Technology - Martin Soler

June 14, 2026 5:00pm 12 min

In this episode, Martin Soler shares where hoteliers should focus as technology and AI reshape the industry. Recorded ahead of HITEC 2026, Martin explains why strong data foundations matter more than the latest AI tools,...

AI That Works for Hotel Leaders Is Finally Here: The Story Behind How Actabl Built Altitude to Turn Data Into Answers You Can Trust - Stephen German, Actabl [Sponsor Bonus]

June 12, 2026 5:00pm 18 min

This episode is sponsored by Actabl. Learn more about its new product, Altitude, here. For years now, AI has promised hotel leaders something it hasn't delivered: the ability to ask a question and get an answer you can a...

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