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The PartsEdge Podcast The PartsEdge Podcast PartsEdge AgriTalk AM & PM AgriTalk AM & PM AgriTalk AM & PM At Any Rate At Any Rate J.P. Morgan Global Research A Beginner's Guide to AI A Beginner's Guide to AI Dietmar Fischer UBC News World UBC News World David Steward Pharmacy Podcast Network Pharmacy Podcast Network Pharmacy Podcast Network This Week in Pharmacy This Week in Pharmacy Pharmacy Podcast Network Happy Work - Management & bien-être au travail Happy Work - Management & bien-être au travail Gaël Chatelain-Berry Becker’s Healthcare Podcast Becker’s Healthcare Podcast Becker's Healthcare Le 5 cose da sapere sui mercati oggi Le 5 cose da sapere sui mercati oggi Filippo Buraschi Energy News Beat Podcast Energy News Beat Podcast Stuart Turley The Commercial Real Estate Deep Dive Podcast The Commercial Real Estate Deep Dive Podcast Joseph Gozlan, Eureka Business group The Audible Local Ledger Reads to the Blind The Audible Local Ledger Reads to the Blind Audible Local Ledger Corporate Gossip Corporate Gossip Nitetoast media Proactive - Interviews for investors Proactive - Interviews for investors Proactive Sales Training. Close It Now! Sales Training. Close It Now! Sam Wakefield Go with Elmo Lovano Go with Elmo Lovano Elmo Lovano NomadTreneur NomadTreneur AC Wilson O Assunto é Dinheiro - Luiz Gustavo Medina O Assunto é Dinheiro - Luiz Gustavo Medina CBN Slate Daily Feed Slate Daily Feed Slate Podcasts Frequent Traveller Circle - Essentials - DEUTSCH Frequent Traveller Circle - Essentials - DEUTSCH Lars F Corsten The Farmers Guardian Podcast The Farmers Guardian Podcast Farmers Guardian The Florida Roundup The Florida Roundup WLRN News & WUSF Keep The Change Keep The Change nextAdvisory Economia dia a dia Economia dia a dia Juliana Simões Power Analysis Power Analysis Anthony Power & Bryce McNallie La Lettre Pro - Le Podcast IA La Lettre Pro - Le Podcast IA Brulhatour 2043 Podcast 2043 Podcast TPP MasilyJohn MasilyJohn MasilyJohn The Elevate Collection Podcast The Elevate Collection Podcast Alexandria Reed & Jordan Hawkins The Travel Agent Guide The Travel Agent Guide Byrd Bergeron and Haley DeCarlo AI News & Strategy Daily with Nate B. Jones AI News & Strategy Daily with Nate B. Jones Nate B. Jones Rock Solid Conversations Rock Solid Conversations Eric Zwigart The Best of the Money Show The Best of the Money Show Radio 702 Stocks To Watch Stocks To Watch Global One Media Pte. Ltd. Sweetspot Podcast Sweetspot Podcast Sweetspot Studio, Marc Suess PBD Podcast PBD Podcast PBD Podcast
The PartsEdge Podcast

Business

The PartsEdge Podcast

PartsEdge

How Value-Driven AI Is Transforming Dealership Fixed Ops and Customer Experiences

July 03, 2026 8:00am 15 min

This episode of the Parts Edge Podcast is recorded live at the NCM Fuel the Future Fixed Ops Summit and dives into the future of service lane technology in dealerships. The conversation focused on differentiating between...

Building Trust and Boosting Profit: The Power of Video in Fixed Ops with Joe Shaker

July 01, 2026 8:00am 14 min

Joe Shaker, dealer and founder of TruVideo, joins the Parts Edge Podcast live from the NCM Feel the Future Fixed Ops Summit. Joe dives into the foundational importance of fixed ops in dealership profitability and the tra...

Fixing the Foundation: Innovation, Mystery Shops, and Gamifying Car Sales at the NCM Summit

June 30, 2026 8:00am 12 min

The conversation focused on innovative tools, dealership culture, and fresh perspectives on the evolving landscape of fixed ops. Special guest Kyle Disher of Rev Dojo shares his experiences working with hundreds of deale...

Building Strong Service Teams and Tackling Obsolescence in Fixed Ops

June 30, 2026 8:00am 9 min

Sammy, Service Director at Tamiami Hyundai and Genesis in Naples, Florida, joins the Parts Edge Podcast from the NCM Fuel the Future Fixed Op Summit. Sammy shares how her passion for fixed ops began as a kid in her dad's...

Networking, AI, and Technician Challenges in Fixed Ops with Matt and Justin

June 25, 2026 8:00am 6 min

Live from the NCM Fuel the Future Summit, this PartsEdge Podcast episode features Matt (Parts Director) and Justin (Service Director) of Huffines Hyundai McKinney, Texas. They share candid insights on the grit required i...

Webinar Replay - What Your DMS Isn’t Telling You About Your Inventory

June 24, 2026 8:00am 55 min

This episode takes a gritty, honest look at the hidden gaps in dealership DMS (Dealer Management System) reporting and the impact on parts inventory management. The conversation focused on what makes inventory a guessing...

Leveraging 19 Million Reviews to Build Trust and Grow Dealer Profits with Melissa Terrell

June 19, 2026 8:00am 10 min

Today, Kaylee Felio chats live from the NCM Fuel the Future Fixed Ops Summit with Melissa Terrell, whose company is transforming how dealerships leverage customer feedback. Together, they dig into how online reviews—espe...

Breaking the Mold: Fixing Fixed Ops with AI and Smarter Scheduling

June 17, 2026 5:02pm 7 min

Kaylee Felio chats live from the NCM Fuel the Future Fixed Ops Summit with Michael Webb of AutoEngage, diving into the fast-evolving world of fixed ops, service scheduling, and customer experience. Michael unpacks how Au...

Boosting Dealership Efficiency: Tech Partnerships and Service Lane Acquisition

June 17, 2026 8:00am 14 min

This episode of the PartsEdge Podcast brings you straight from the NCM “Fuel the Future” Fixed Ops Summit. Kaylee Felio catches up with Kyle Morissette  from Techwall and Jim Boehnlein of UVEye to unpack how collaboratio...

Building Stronger Fixed Ops Teams: Insights from NCM Fuel the Future Summit with Beth and Tricia

June 17, 2026 8:00am 9 min

This episode of the PartsEdge Podcast features a dynamic conversation at the NCM Fuel the Future Fixed Ops Summit, where Kaylee Felio interviewed Beth and Tricia from Herrin Gear Infiniti. Both are newly minted parts and...

Breaking Through the Data Fog in Fixed Ops

June 12, 2026 8:00am 12 min

Kaylee Felio joined Maureen Martin, VP of Strategic Alliances at Dynatron Software, and James Grogan, EVP of Client Success at Dynatron Software at the NCM Fuel the Future Fixed Ops Summit. Together, they dig into what i...

The Second Set of Eyes Every Parts Department Needs

June 05, 2026 8:00am 8 min

On this episode of Parts Edge Podcast, Kaylee Felio sits down LIVE with Robert Perez, Fixed Operations Director of South Texas Auto Group, at the NCM Fuel the Future Fixed Ops Summit. Robert shares strategies for embraci...

How Top Dealerships Protect Margin Through Better Parts Pricing - Live Webinar Series Replay

May 29, 2026 8:00am 47 min

Chuck Hartle, parts expert and founder of PartsEdge is back with a special episode: a replay of the hugely popular webinar covering parts pricing strategies—all about how your dealership’s matrix and source structure wit...

Fixing the Foundation for Parts Success with Joe Castelino’s Multi-Store Strategies

May 22, 2026 8:00am 47 min

Joe Castelino is the VP of Fixed Operations for American Motors Group, overseeing a diverse portfolio of twelve dealerships. In this high-energy episode, he dives into the real-world strategies behind launching a massive...

Fixing the Foundation for Parts Success with Joe Castelino’s Multi-Store Strategies

May 08, 2026 8:00am 48 min

Joe Castelino is the VP of Fixed Operations for American Motors Group, overseeing a diverse portfolio of twelve dealerships. In this high-energy episode, he dives into the real-world strategies behind launching a massive...

Parts Reconciliation Without the Year-End Surprise - Live Webinar Series Replay

April 17, 2026 8:00am 42 min

Join our Live Webinar Series replay with Chuck Hartle, for a gritty and motivating deep-dive into Parts Reconciliation—one of the most critical (and, let's be real, stressful!) tasks facing dealership parts managers.From...

Building Foundational Partnerships to Transform Parts Management in Auto Dealerships

April 03, 2026 8:00am 19 min

Arlene Clements, Vice President of Business Development at Dominion DMS, joins Kaylee Felio for a gritty, optimistic conversation on dealership inventory management and data integration. Dominion's Vue DMS was built from...

Stop Running Your Inventory on 5 Sources - Why More Sources = More Control - Live Webinar Series

March 20, 2026 8:00am 39 min

In this month’s live webinar series replay, Chuck Hartle digs deep into the nuts and bolts of inventory sources, DMS best practices, and why source structuring isn’t just a technical detail—it’s your key to better contro...

Breaking Down Barriers: How Dealer Education and Data Drive Parts Department Success

March 13, 2026 8:00am 37 min

This week, Kaylee sits down with Mark Michalski, seasoned NADA Academy instructor and dealership veteran, for a no-nonsense conversation about what it really takes to thrive in today’s parts departments.Mark Michalski sh...

The Real Impact of Menu Pricing vs. Matrix in Dealerships Parts Departments - Live Webinar Series

March 06, 2026 7:00am 39 min

Live Webinar Series replay with Resident parts expert and founder of PartsEdge, Chuck Hartle, dives deep into one of the most crucial—and often overlooked—elements of dealership parts management: pricing strategy for cus...

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