Comms on Three Continents
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll move across three communication flashpoints on three continents: the evolving influence economy at Cannes Lions, Lululemon’s cultural miss...
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Communication Breakdown
Observatory on Corporate Reputation LLC
Beast Mode
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine MrBeast’s 500 million YouTube subscriber milestone and the reputation challenges that come with creator scale. They look at how Jimmy Do...
Missives You Might’ve Missed
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll revisit recent essays from Craig and Steve on corporate communications, media scrutiny, and the strategic role of the comms function. Crai...
bp’s Big Problem
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll return to BP’s boardroom battle with former chairman Albert Manifold. After being dismissed over governance, oversight, and conduct concer...
“Lower-Value Human Capital”
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack two corporate reputation problems where leadership, governance, and messaging collided under pressure. First, they examine Standard Chart...
The AI Commencement
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine a string of AI-related commencement speech misfires and what they reveal about executive communication, audience awareness, and the limi...
Of Maersk and Men
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two high-stakes corporate communication moments with direct lessons for CEOs, communications executives, public affairs leaders, and rep...
GameStop’s faceplant, Wells Fargo’s comeback
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two very different corporate reputation moments: GameStop CEO Ryan Cohen’s awkward CNBC interview after announcing an unsolicited $56 bi...
United plants a flag, IBM waves one
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack two corporate reputation stories where the real action sits beneath the headline. First, they analyze United CEO Scott Kirby’s reported p...
Chief Exposure Officer
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two very different versions of executive exposure: Palantir CEO Alex Karp’s 22-point manifesto and the renewed push to put CEOs directly...
Special Deliveries
Steve Dowling and Craig Carroll examine two very different communication moments with the same core question underneath them: what happens when credibility gets tested in public. First, they analyze Pope Leo XIV’s unusua...
Context is King
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two very different communications tests: Nestlé’s playful response to the theft of 400,000 KitKat bars, and Air Canada’s damaging leader...
Spring Break Bonanza
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll revisit key moments from the first quarter, focusing on how companies responded to politically charged events and public pressure. They examine ...
Friendly skies vs. strong headwinds
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine how United and Delta communicated through a punishing week for the airline industry, marked by soaring fuel costs, geopolitical instabil...
Chalamet’s Choke, Daryl’s Splash
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack how Timothée Chalamet’s Oscar campaign unraveled despite strong box office performance and critical acclaim. They examine how an aggressi...
McMisfire
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll analyze two very different communications moments playing out in public view. First, they examine a viral Instagram video featuring McDonald’s C...
Iran, Earnings, and … TACOs?
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll break down two parallel realities corporate communicators now have to manage at once. First, they analyze how the White House communicated the o...
Tariff Turnabout, Milan Meltdown
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack the Supreme Court’s 6–3 ruling that last year’s emergency tariffs were illegally imposed, throwing $175 billion in collected duties into ...
Silence & Subpoenas
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine a Bloomberg column arguing that America’s most powerful CEOs have gone conspicuously quiet in the Trump era. They unpack the idea of a “...
The Outspoken Olympians
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine three threads that dominated the week: U.S. Olympic athletes speaking on America while competing in Milan, the privacy backlash to Ring’...